Effective from 5th August, 2014
Internet Factory DMCC, and its related entities ("Procurics") collect about you
and why, what we do with that information, how we share it, and how we handle the
content you place in our products and services.
your use of "Procurics Services" via a "Device" or when you otherwise
interact with Procurics.
"Procurics Services" include our:
but does not include:
Third party products. These are third party products or services
that you may choose to integrate with Procurics product or
services, such as third party Add-Ons. You should always review the
policies of third party products and services to make sure you
are comfortable with the ways in which they collect and use your information.
A "Device" is any computer used to access the Procurics Services,
including without limitation a desktop, laptop, mobile phone,
tablet, or other consumer electronic device.
By registering for or using Procurics Services you consent to the
collection, transfer, processing, storage, disclosure and other
Procurics Services: Procurics’s Websites and/or SaaS Products.
Content: any information or data that you upload, submit, post, create, transmit,
store or display in a Procurics Service.
Information: all of the different forms of data,
Personal Information: information that may be used to
readily identify or contact you as an individual person, such as:
name, address, email address, or phone number. Personal Information
does not include information that has been anonymized such that it
does not allow for the ready identification of specific individuals.
SaaS Products: Procurics’s OnDemand hosted solution
as well as other Procurics hosted solutions that display a link to this
Websites: Procurics's websites, including but not
limited to procurics.com, www.procurics.com,
support.procurics.com, blog.procurics.com, dev.procurics.com,
community.procurics.com and any related websites, sub-domains and pages.
in some cases, where appropriate we may provide you with additional notice
(such as adding a statement to the login screen or sending you an email notification).
stay informed about our information practices and the ways you can help protect your
using Procurics Services and deactivate your account(s).
Information you provide to us
We collect the following information:
Account and Profile Information:
We collect information about you and your company as you register for an account,
create or modify your profile, make purchases through, use, access, or interact
with Procurics Services (including but not limited to when you upload, download,
collaborate on or share Content). Information we collect includes but is not
limited to your name, username, address, email address, phone number, profile
photo or job title. You may provide this information directly
when you enter it in Procurics Services, or in some cases another user (such as a
system administrator) creating an account on your behalf may provide it (most
commonly when your company requests that you use our products). If you are providing
information (including Personal Information) about someone else, you confirm that you
have the authority to act for them and to consent to the collection and use of their
We collect and store Content that you create, input, submit, post, upload,
transmit, store or display in the process of using our SaaS Products or Websites.
Such Content includes any Personal Information, company documents or other sensitive
information that you choose to include ("passively-collected Personal Information").
We collect other data that you submit to our Websites or as you
participate in any interactive features of the Procurics Services, participate in
a survey, contest, promotion, sweepstakes, activity or event, apply for a job,
request customer support, communicate with us via third party social media sites or
otherwise communicate with us. For example, information regarding a problem you are
experiencing with a Procurics product could be submitted to our Support Services or
posted in our public forums. Any information, including Personal Information, that
you submit to our Websites could be visible to the public unless submitted to a secure
area in the Website.
Information we collect from your use of Procurics Services
As is true with most websites and services delivered over the Internet,
we gather certain information and store it in log files when you interact
with our Websites and SaaS Products. This information includes internet
protocol (IP) addresses as well as browser type, internet service provider,
URLs of referring/exit pages, operating system, date/time stamp, information
you search for, locale and language preferences and system configuration
information. In the case of our SaaS Product, the URLs you accessed (and
therefore included in our log files) include elements
of Content (such as document keys, project names, status names, and
search filters) as necessary for
the SaaS Product to perform the requested operations. Occasionally, we connect
Personal Information to information gathered in our log files as necessary to
improve Procurics Services for individual customers.
Analytics Information from Website and SaaS Products:
We collect and store analytics information when you use our Websites
and SaaS Products to help us improve our products and services. In the Saas
Products, this analytics information consists of the feature and function
of the Procurics Service being used, the username and IP address of the
individual who is using
the feature or function (which will include Personal Information if the
Personal Information was incorporated into the username), the sizes and original
filenames of attachments, and additional information required to detail the
operation of the function and which parts of the Procurics Services are being
As of the date this policy went into effect, we use Google Analytics as an
refer to Google’s Policies and Principles. Use the Google Analytics Opt-out
Browser Add-on to prevent analytics information from being sent to Google Analytics.
Analytics Information Derived from Content:
Analytics information also consists
of data we collect as a result of running queries against Content across our
user base for the purposes of generating Usage Data. "Usage Data" is aggregated
data about a group or category of services, features or users that does not
contain Personal Information. For example, we may query Content to determine
the most common types of purchases that users make by searching for the most
common item names, or we may query Content to determine the most popular
procurement related processes used by users in order to better understand
how they are being used.
Though we may happen upon sensitive or Personal Information as we compile
Usage Data from Content across user instances, this is a byproduct of our
efforts to understand broader patterns and trends. It is not a concerted
effort by us to examine the Content of any particular customer.
Cookies and Other Tracking Technologies:
We use various technologies to collect information, including cookies that we
save to your computer or mobile device. Cookies are small data files stored
Procurics Services and your experience; to allow you to access and use the
Websites or SaaS Products without re-entering your username or password; and
to count visits and understand which areas and features of the Websites and SaaS
Products are most popular. You can instruct your browser, by changing its options,
to stop accepting cookies or to prompt you before accepting a cookie from websites
you visit. If you do not accept cookies, however, you may not be able to use
all aspects of our Websites or SaaS Products.
Information we do NOT collect
Credit Card / Debit Card Information:
Procurics uses a third-party payment gateway to process credit card transactions.
All credit/debit cards’ details or information will NOT
be stored, sold, shared, rented or leased to any third parties.
How we use Information we collect
We use the information we collect about you (including Personal
Information to the extent applicable), your company and the activities you
perform using the Procurics SaaS Product for a variety of purposes, including to:
Provide, operate, maintain, improve, and promote Procurics Services;
Enable you to access and use Procurics Services, including uploading,
downloading, collaborating on and sharing Content;
Communicate with you, including responding to your comments, questions,
and requests; providing customer service and support; providing you
with information about services, features, surveys, newsletters, offers,
promotions, contests and events; providing other news or information about
us and our select partners; and sending you technical notices, updates,
security alerts, and support and administrative messages. Generally, you
have the ability to opt out of receiving any promotional communications
as described below under "Your Choices";
Monitor and analyze trends, usage, and activities in connection with
Procurics Services and for marketing or advertising purposes;
Investigate and prevent fraudulent transactions, unauthorized access
to Procurics Services, and other illegal activities;
Personalize Procurics Services, including by providing content,
features or advertisements that match your interests and preferences;
Enable you to communicate, collaborate, and share Content with users
you designate; and
For other purposes about which we notify you.
Notwithstanding the foregoing, we will not use Personal Information appearing
in our Analytics Logs or Web Logs for any purpose.
Compiling aggregate analytics information:
Because our SaaS Products are some of the most configurable
in the market, we make extensive use of analytics information (including log and
configuration data) to understand how our products are being configured and used,
how they can be improved for the benefit of all of our users, and to develop new
products and services. As such we generate Usage Data (as defined above) from the
web logs and analytics logs described above, including the Content elements captured
in such logs, as well as from the Content stored in the Websites and SaaS Products.
Information sharing and disclosure
We will not share or disclose any of your Personal Information or Content with third
parties except as described in this policy. We do not sell your Personal
Information or Content.
When you use Procurics Services, Content you provide will be displayed back
to you. Certain features of Procurics Services allow you to make some of your
Content public, in which case it will become readily accessible to anyone. We
urge you to consider the sensitivity of any data you make public.
As a natural result of using Procurics Services, you may create
Content and grant permission to other Procurics users to access it for the
purposes of collaboration. Some of the collaboration features of Procurics
Services display your profile information, including Personal Information
included in your profile, to users with whom you have shared your Content.
Access by your system administrator:
You should be aware that the Super User or administrator of your instance of Procurics
Services may be able to:
access information in and about your Procurics Services account;
disclose, restrict, or access information that you have provided or that is made
available to you when using your Procurics Services account, including your Content;
control how your Procurics Services account may be accessed or deleted.
Our Websites offer publicly accessible community services such as blogs, forums
and wikis. You should be aware that any Content you provide in
these areas may be read, collected, and used by others who access them. Your
posts may remain even after you cancel your account.
Service Providers, Business Partners and Others:
We work with third party service providers who provide website, application
development, hosting, maintenance, back-up, storage, virtual infrastructure,
payment processing, analysis and other services for us. These third parties may
have access to or process your Information as part of providing those services
Third party applications:
You may choose to make use of third party Add-Ons in
conjunction with Procurics Services. Third party Add-Ons are software written by
third parties to which you grant access privileges to your Content (which may
include your Personal Information). When access is granted, your Content is
shared with the third party. Third party Add-On policies and procedures are not
controlled by Procurics even though the third Party Add-On may be available through
Procurics Services. Third parties who have been granted access to your Content
through Add-Ons could use this data to contact you and market services to you,
cover the collection or use of your data by third party Add-Ons, and we urge you to
consider the privacy policies governing third party Add-Ons.
Third Party Cookies and Tracking Technologies:
When you visit Procurics’s Websites,
web beacons, and other technologies to collect information about your online activities
over time and across different websites or online services. You may be able to opt out
of receiving personalized advertisements as described below under "Your Choices."
When you use our SaaS Products, we allow our analytics provider to collect the information
described above under the heading Analytics Information from Website and SaaS Products.
Our analytics provider may collect information about your activities over time and across
different online services.
Compliance with Laws and Law Enforcement Requests; Protection of Our Rights:
We may disclose your Information (including your Personal Information) to a third party if
(a) we believe that disclosure is reasonably necessary to comply with any applicable law,
regulation, legal process or governmental request, (b) to enforce our agreements, policies
and terms of service, (c) to protect the security or integrity of Procurics's products
and services, (d) to protect Procurics, our customers or the public from harm or illegal
activities, or (e) to respond to an emergency which we believe in the good faith requires
us to disclose information to assist in preventing the death or serious bodily injury of
We may share or transfer your information (including your Personal Information) in
connection with, or during negotiations of, any merger, sale of company assets, financing,
or acquisition of all or a portion of our business to another company.
Aggregated or Anonymized Data:
We may also share aggregated or anonymized information that does not directly identify
you with the third parties described above.
With Your Consent:
We will share your personal information with third parties when we have your consent to
Information we do not share
We do not share Personal Information about you with third parties for their marketing
purposes (including direct marketing purposes) without your permission.
Data storage, transfer and security
Procurics hosts data with hosting service providers in numerous countries including
the United States. The servers on which Personal Information is stored are kept in a
controlled environment. While we take reasonable efforts to guard your Personal Information,
no security system is impenetrable and due to the inherent nature of the Internet as an
open global communications vehicle, we cannot guarantee that information, during transmission
through the Internet or while stored on our systems or otherwise in our care, will be
absolutely safe from intrusion by others, such as hackers. In addition, we cannot guarantee
that any passively-collected Personal Information you choose to store in Websites or SaaS
Products are maintained at levels of protection to meet specific needs or obligations you
may have relating to that information.
Where data is transferred over the Internet as part of a Website or SaaS Product, the data
is encrypted using industry standard SSL (HTTPS).
You may opt out of receiving promotional communications from Procurics by using the
unsubscribe link within each email, updating your email preferences at my.procurics.com,
or emailing us to have your contact information removed from our promotional email list
or registration database. Although opt-out requests are usually processed immediately,
please allow ten (10) business days for a removal request to be processed. Even after you
opt out from receiving promotional messages from us, you will continue to receive
transactional messages from us regarding Procurics’s Services.
Accessing and updating your information
You can access and amend some of the information we keep about you through your account
Compliance with privacy laws and regulations
You agree not to use the Procurics Services in a manner that would violate laws protecting
an individual’s privacy rights, health or financial data.
Our policy towards children
Procurics Services are not directed to individuals under 13. We do not knowingly
collect Personal Information from children under 13. If we become aware that a
child under 13 has provided us with Personal Information, we will take steps to
delete such information. If you become aware that a child has provided us with
Personal Information, please contact our Support Services.
If you are visiting from the European Union or other regions with laws governing
data collection and use, please note that you are agreeing to the transfer of
your Personal Information to the Unites Arab Emirates and the United States to us.
By providing your Personal Information, you consent to any transfer and processing
in accordance with this Policy.